Please leave a comment in the following format once you’ve decided to purchase from us:
In the event that you fail to receive an invoice from us, please check your spam folders as our emails may end up there.This is especially for hotmail domain users.
Should item of your interest be on pending status by the time we got to your comment(s), no emails will be sent but you will automatically be placed on the waiting list. Once the slot is freed up again, we will then proceed to contact you via email as soon as we can.
Please allow a timespan of 24 hours n weekdays before we reply all emails.
Please allow a timespan of 24 - 48 hours on weekends (Fri, Sat, Sun) before we reply all emails.
An invoice indicating your orders and final payment amount will be sent to your respective email account(s).
Payment is required to be made within 24 hours from issuance of invoice. Failure to comply will lead t blacklisting nd will not be given priority for their next purchase.
Types of payment accepted:
POSB/DBS/UOB iBanking or ATM transfers
(snapshot of receipt for ATM transfers are required)
(takes 3 working days to be processed)
Love Schues charges SGD$0.50 lat fee for handling fees.
Prices indicated on the website are exclusive of handling/postage fees.
With effect from 1st July 2012 onwards, a compulsory one-off handling fee of SGD$0.50 will be charged for customers who are opting for meet-up session. No exceptions will be made.
Postage fees are waived for all meet-ups.
Venue/Timing for meet-ups will be decided and advised by Love Schues with no further changes.
Love Schues reserves all rights to reschedule/cancel the arranged meet-ups due to any unforeseen circumstances.
A PENALTY FEE OF $10 ill be charged with no hesitation to any customer who has opted for a meet-up but failed to show up on the actual day. It is on the customer’s responsibility to do the top up of $10 before having their item mailed out after.
Customers who are unable to make it for meet-ups at the last minute are to inform us at least 4 hours in advance.
It is necessary for customers to top-up for postage within the next week (7 days) and have their parcels sent out.
We do not provide shoe boxes for all Love Schues products (unless otherwise stated).
Layers of bubble wrap are used to serve as extra protection for our shoes before mailing them out.
Love Schues will not be held responsible for any lost/damaged mails and no refunds will be made for the latter mentioned. As such, we encourage all customers to opt for registered postage to reduce risk of lost mails at any one time.
All products are brand new and are unworn, unless otherwise stated.
Love Schues reserves all rights to reject a transaction/customer at our own discretion, and to amend the Terms & Conditions at any one time.
All images found on our website are property of Love Schues. Please credit Love Schues should you use our images.
HOLDING & CONFISCATION OF ITEMS
Love Schues will only hold items for customers upon reques after ayment is done.
Do note that Love Schues will only hold items for a maximum o TWO WEEKS from point of purchase. We will only do a follow-up once, it is on our customers' responsibility to collect their items before the 2 weeks deadline.
ALL item WILL BE CONFISCATED nd we reserv ALL RIGHTS TO RESELL tems should anyone exceed the deadline of 2 weeks. Strictly NO refunds will be made.
We accept size exchanges based on the following conditions:
1. Exchanges are to be done via meet-ups only. Love Schues and the customer are to arrange a feasible day and time for the exchange to happen.
Postage fees for exchange will have to be borne by the customer.
2. We only accept exchanges of sizes for all items in the same colour and design only.
3. Exchanges are also dependent on availability of sizes instores.
4. Original pair of shoes must be unworn and in brand new condition before exchange.
5. It is on both Love Schues’ and our customers’ responsibilities to ensure all exchanges are to be done within 7 days from the point of sale for all items.
Refunds will only be done should:
1. Item(s) is new and/or has existing defects, and Love Schues has no more instocks left for the particular design/colour for an exchange.
2. Refunds will strictly not be done in the scenario where shoe sizing not fit and Love Schues has no more instocks for the sizes required for exchange.
Please note that our sizing are advised based on common sizing, and to our best knowledge and accuracy.
We will not be held responsible should advised sizing be inaccurate to any individual at any one time.
2. In case of defects, please take a snapshot of the defect and email it to us at firstname.lastname@example.org.
3. Customers can then choose to either opt between a meet-up or postage for the exchange of defected item with a brand new pair.
Meet-ups are always encouraged as no additional cost will be incurred.
Postage costs will have to be borne by customers in the exchange process via postage.
Love Schues will only mail out the exchanged pair upon receiving the original pair of shoes.
We will not take responsibility for any lost pair of shoes in transition, and strictly no refunds will be done for the latter.
4. Please note that refunds DOES NOT include postage and handling fees as these are fees borne by customers by default. Full refunds will only include retail/sale price of item on date of purchase. This will take effect immediately from June 2012.
4. Please allow 3 working days for refunds to be processed.
IN THE CASE OF WRONG ITEMS DELIVERED
1. Customers are to send the item back to Love Schues via normal postage with a Certification of Posting.
2. Returned item(s) are to be received by Love Schues FIRST, before the right item will be delivered out.
(Postage costs (normal postage only) for wrong items delivered will be borne by Love Schues.)
All customers purchasing products from Love Schues are deemed to have agreed with the Terms & Conditions as stated above